Galaxy tab a7. Latest app version. Some videos never load. Others are fine. Not a connection issue as always same ones won't load. The introduction to learning path is one which never loads
07-10-2022 -
Activity
Newest / Oldest
Musopia Customer Support
Status changed to:
Closed
George Musopia
Merged with:
Module 9 videos not loading
A
Alina C.
The second half of Module 9 videos won’t load. iPhone 12 Mini, iOS 16, latest app version (3.3.0).
George Musopia
Status changed to:
Live
George Musopia
Hey Everyone, these have now been fixed and should load on all devices, please let us know if we can be of any further assistance or if some of the videos still do not load :)
George Musopia
Hi All, thank you for your bug reporting and we are sorry that you have not been able to access some of the lesson videos lately. We are working to fix this asap and they will all be available again shortly! :)
George Musopia
Merged with:
Module 5 Riff come as you are not loading
A
Samsung s21 android
A
Lesson repeatedly fails to load
George Musopia
Merged with:
Module 12 Power Chords
Paul Wells
Android app, module not loading
George Musopia
Merged with:
Module 3, counting ANDS
A
iPad app - Module 8 - Open E minor pentatonic. There is no video available.
George Musopia
Merged with:
OPEN E MINOR PENTATONIC SCALE - No ViDEO
P
Paul Draper
iPhone SE 2020 app version 3.2.6 the following videos will not load - immediately says they’re unavailable.
Alternate picking C major
Major scale improvisation
La Bamba Riff
George Musopia
Merged with:
Module 10 Some Videos Unavailable
Stevie Ward
I'm trying to watch the video to progress, but the Em chord video will not load up. Just get a message saying "oops something went wrong" that I need to try again later. I've waited a day for this now and still same issue. Please fix this, it's only thing keeping me on track
George Musopia
Merged with:
Grade 1, module 3. Em chord
A
George Musopia
Merged with:
Video not loading
Alejandro Fubini
Module 4, first video (Beginner Finger Stretch) video does not play. Gives error 'Oops! failed to load video, please try again later'. Other videos in module 4 work ok. Using Android verion 3.2.5
George Musopia
Merged with:
Module 4, first video won't play
Simon Hughes
App version 3.2.6
Android 12
Samsung A52S
Just installed the app and paid for the year subscription. First video I tried to watch "Understanding the learning path" will not load or play. Not impressed after being recommended the app
George Musopia
Merged with:
Understanding the learning path video does not play
B
Bvarg
Couple of videos are missing. Eg. module 5(exploring summer), "oops failed to load the video, please try again later"
Version 3.2.6
Android 12
Phone : OnePlus 8 pro
George Musopia
Merged with:
Not able to open some of the videos
George Musopia
Merged with:
Module 6 last 2 lessons don’t load
A
Tried on iPad several times, restarted the app but didn’t help
George Musopia
Hi, thank you for bringing this to our attention, we will get our developers to look at this asap! :)
Activity Newest / Oldest
Musopia Customer Support
Status changed to: Closed
George Musopia
Merged with: Module 9 videos not loading
Alina C.
The second half of Module 9 videos won’t load. iPhone 12 Mini, iOS 16, latest app version (3.3.0).
George Musopia
Status changed to: Live
George Musopia
Hey Everyone, these have now been fixed and should load on all devices, please let us know if we can be of any further assistance or if some of the videos still do not load :)
George Musopia
Hi All, thank you for your bug reporting and we are sorry that you have not been able to access some of the lesson videos lately. We are working to fix this asap and they will all be available again shortly! :)
George Musopia
Merged with: Module 5 Riff come as you are not loading
Samsung s21 android
Lesson repeatedly fails to load
George Musopia
Merged with: Module 12 Power Chords
Paul Wells
Android app, module not loading
George Musopia
Merged with: Module 3, counting ANDS
iPad app - Module 8 - Open E minor pentatonic. There is no video available.
George Musopia
Merged with: OPEN E MINOR PENTATONIC SCALE - No ViDEO
Paul Draper
iPhone SE 2020 app version 3.2.6 the following videos will not load - immediately says they’re unavailable.
Alternate picking C major
Major scale improvisation
La Bamba Riff
George Musopia
Merged with: Module 10 Some Videos Unavailable
Stevie Ward
I'm trying to watch the video to progress, but the Em chord video will not load up. Just get a message saying "oops something went wrong" that I need to try again later. I've waited a day for this now and still same issue. Please fix this, it's only thing keeping me on track
George Musopia
Merged with: Grade 1, module 3. Em chord
George Musopia
Merged with: Video not loading
Alejandro Fubini
Module 4, first video (Beginner Finger Stretch) video does not play. Gives error 'Oops! failed to load video, please try again later'. Other videos in module 4 work ok. Using Android verion 3.2.5
George Musopia
Merged with: Module 4, first video won't play
Simon Hughes
App version 3.2.6
Android 12
Samsung A52S
Just installed the app and paid for the year subscription. First video I tried to watch "Understanding the learning path" will not load or play. Not impressed after being recommended the app
George Musopia
Merged with: Understanding the learning path video does not play
Bvarg
Couple of videos are missing. Eg. module 5(exploring summer), "oops failed to load the video, please try again later"
Version 3.2.6
Android 12
Phone : OnePlus 8 pro
George Musopia
Merged with: Not able to open some of the videos
George Musopia
Merged with: Module 6 last 2 lessons don’t load
Tried on iPad several times, restarted the app but didn’t help
George Musopia
Hi, thank you for bringing this to our attention, we will get our developers to look at this asap! :)