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Videos not loading


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Robin Guthrie

Galaxy tab a7. Latest app version. Some videos never load. Others are fine. Not a connection issue as always same ones won't load. The introduction to learning path is one which never loads


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Musopia Customer Support

Status changed to: Closed

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George Musopia

Merged with: Module 9 videos not loading

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Alina C.

The second half of Module 9 videos won’t load. iPhone 12 Mini, iOS 16, latest app version (3.3.0).


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George Musopia

Status changed to: Live

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George Musopia

Hey Everyone, these have now been fixed and should load on all devices, please let us know if we can be of any further assistance or if some of the videos still do not load :)


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George Musopia

Hi All, thank you for your bug reporting and we are sorry that you have not been able to access some of the lesson videos lately. We are working to fix this asap and they will all be available again shortly! :)


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George Musopia

Merged with: Module 5 Riff come as you are not loading

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Samsung s21 android


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Lesson repeatedly fails to load


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George Musopia

Merged with: Module 12 Power Chords

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Paul Wells

Android app, module not loading


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George Musopia

Merged with: Module 3, counting ANDS

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iPad app - Module 8 - Open E minor pentatonic. There is no video available.


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George Musopia

Merged with: OPEN E MINOR PENTATONIC SCALE - No ViDEO

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Paul Draper

iPhone SE 2020 app version 3.2.6 the following videos will not load - immediately says they’re unavailable.

Alternate picking C major
Major scale improvisation
La Bamba Riff


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George Musopia

Merged with: Module 10 Some Videos Unavailable

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Stevie Ward

I'm trying to watch the video to progress, but the Em chord video will not load up. Just get a message saying "oops something went wrong" that I need to try again later. I've waited a day for this now and still same issue. Please fix this, it's only thing keeping me on track


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George Musopia

Merged with: Grade 1, module 3. Em chord

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George Musopia

Merged with: Video not loading

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Alejandro Fubini

Module 4, first video (Beginner Finger Stretch) video does not play. Gives error 'Oops! failed to load video, please try again later'. Other videos in module 4 work ok. Using Android verion 3.2.5


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George Musopia

Merged with: Module 4, first video won't play

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Simon Hughes

App version 3.2.6
Android 12
Samsung A52S
Just installed the app and paid for the year subscription. First video I tried to watch "Understanding the learning path" will not load or play. Not impressed after being recommended the app


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George Musopia

Merged with: Understanding the learning path video does not play

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Bvarg

Couple of videos are missing. Eg. module 5(exploring summer), "oops failed to load the video, please try again later"

Version 3.2.6
Android 12
Phone : OnePlus 8 pro


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George Musopia

Merged with: Not able to open some of the videos

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George Musopia

Merged with: Module 6 last 2 lessons don’t load

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Tried on iPad several times, restarted the app but didn’t help


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George Musopia

Hi, thank you for bringing this to our attention, we will get our developers to look at this asap! :)